About Us
All about products and company
Butterfly and Roses Is a retail store that will have many items like purses, watches, jewelry, lotions,and many more. When we go live on our shows we will not answer phone calls or messages until after the show. If you purchase from us our shipping turnaround is seven days but most likely it will be out to you in two days unless it is a drop shipment from a different store. which will come straight to you from them. Our policy is to always treat our customers with the utmost respect and honesty. If you decide to gift an item from your order and you keep the remainder you will have to pay a second shipping fee. The only exception is if you give the whole order to the person.There will be no fee if you gift an order and they have an order already we can add it to their’s. There will be no credit allowed.
All About Us
Butterfly and Roses was started because of my mom who is disabled and can’t work anymore. My husband Gilbert and I (Tika ) noticed how much my mom enjoyed watching pearl and retail shows here on Facebook, not to mention all the friends she made. A lot of you have become a big part of her life. She has grown to love many of you. . My mom is well known more as a supporter. She doesn’t purchase a lot because of finanical reasons. To a lot of her friends she is more recognized as Sandra D, or grandma Sandy. I am starting this business frankly because of how much I admire my mom. My husband and I saw how much happier she was to interact with so many of her new friends on Facebook and on these shows. After a long discussion with my husband we decided to try our luck and start this business ourselves and get my mom more involved. This way we can spend more time with her and maybe occasionally more family members would join and help us. Our family is a close knit family. My mom is a single parent . She did without so that we could have everything that she possibly could give us. Now we feel it is our turn to return a fraction of all the love that she gave us. We are Happy and Proud to start our new adventure. Thank you from my husband and I .
Return policy
You will not be eligible to return your purchase after the fourth day of your initial purchase. if you go past the fourth day I will not accept your return, give refund, or store credit. If you do return an item during the set time frame , it will have to be unused and unopened , and in the same condition it was sent to you. Once the item is returned and I receive it I will examine it carefully. I will contact you and let you know my decision if I accept the return or not. You will be responsible for shipping it back to us. Shipping is nonrefundable. If by chance you have multiple orders no returns will be excepted. If you have received an item that is liquid form and it arrives broken please do not send it back. Take several pictures of the broken item and send it to us and we will try our hardest to replace it with the same item or an item of equal value. There are certain items we will not accept back which are food ,flowers ,gift cards, paper items, intimate items ,hazardous material which includes flammable items, live reveals , and sanitary products. You will have to include proof of purchase.